Privacy Policy

Privacy Policy - Monarch Accounting Pty Ltd

Effective Date: 01 April 2025

Monarch Accounting Pty Ltd ("we," "our," or "us") values the privacy and confidentiality of your personal and business information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our accounting services. This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable laws, as well as international data protection regulations, including the General Data Protection Regulation (GDPR) for our international clients.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect the following types of personal and business information:

Personal Information: This may include your name, address, email, phone number, tax file number (TFN), Australian Business Number (ABN), and other identification details.
Financial Information: Details of your financial transactions, business income, expenses, tax returns, and other relevant financial records.
Sensitive Information: If necessary for the provision of services, we may collect sensitive information, such as health information or information about your financial status, which will be handled with extra care in compliance with applicable laws.
Other Information: Any other information relevant to the services we provide, including your preferences, feedback, or records of communication with us.

2. How We Collect Information

We collect personal and business information in a variety of ways:

Directly from You: Information is collected when you fill out forms, sign contracts, or communicate with us via email, phone, or in person.
From Third Parties: We may receive personal data from third parties, such as government agencies, banks, or other financial institutions, in order to provide our services to you.
Automatically: When you visit our website or use our services, we may automatically collect information about your interactions, including IP address, browser type, and operating system, to improve our service and website functionality.

3. How We Use Your Information

We use your personal and business information for the following purposes:

To provide accounting, tax, and financial services to you.
To comply with legal and regulatory requirements, including tax obligations.
To respond to inquiries and communicate with you about our services.
To conduct audits and assess the performance of our business.
To improve our services and website functionality based on user feedback and behaviour.
To process payments and manage accounts.

4. How We Share Your Information

We do not sell or trade your personal information. However, we may share your information in the following circumstances:

Service Providers: We may share your data with trusted third-party service providers who assist in the operation of our business, such as cloud storage providers, payment processors, or marketing services.
Legal Compliance: We may disclose your information to regulatory bodies or law enforcement agencies if required by law or if necessary to protect our rights, property, or the safety of our clients and the public.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the new owner as part of the transaction.

We ensure that any third parties with whom we share data adhere to adequate security and privacy standards.

5. Data Security

We are committed to protecting the security of your personal and business information. We take reasonable steps to ensure that your information is stored securely, including:

Using encryption and secure servers for the storage and transmission of sensitive data.
Restricting access to personal data to only those employees and third-party service providers who need access to perform their tasks.
Regularly reviewing our data security practices and taking action to address potential risks.

Despite our best efforts, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. If you have any concerns, please contact us directly.

6. Digital Privacy

Your digital privacy is essential to us, and we take specific measures to protect your data when interacting with us online:

Website Security: We implement appropriate technical and organizational measures to protect your personal information on our website. This includes the use of Secure Sockets Layer (SSL) encryption, which ensures that data transmitted between you and our website is secure.
Cookies and Tracking Technologies: We use cookies and other tracking technologies to improve your experience on our website. These technologies collect information such as your IP address, browser type, pages visited, and time spent on our site. You have the option to manage cookie preferences through your browser settings. Please note that disabling cookies may limit your access to certain website features.
Third-Party Services: Our website and services may use third-party tools, such as analytics, advertising, or social media integrations, which may also collect data about your interactions. We ensure that these third parties comply with appropriate privacy standards and regulations.
Secure Communication: We use encrypted communication channels, such as secure email systems or client portals, to exchange sensitive data. We recommend that you avoid sending sensitive information through unsecured email unless encryption is enabled.
Data Retention and Access: We retain digital records and personal data only for as long as necessary to fulfill the purpose for which they were collected and as required by law. You may request access to, or deletion of, digital records at any time by contacting us.

7. Access to and Correction of Your Information

You have the right to access the personal information we hold about you, subject to any exceptions allowed by law. If you wish to access or correct your information, please contact us at the details provided below.

If you believe that your personal information is inaccurate, incomplete, or out of date, you can request that we update or correct it. We will respond to your request in a timely manner.

8. Retention of Your Information

We will retain your personal and business information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will take reasonable steps to delete or anonymize it.

9. International Transfers of Data

If you are located outside of Australia, your personal data may be transferred to and stored in other countries where we or our service providers operate, including the European Union, the United States, and other jurisdictions. In such cases, we will take appropriate steps to ensure that your data is handled in compliance with applicable laws, including the GDPR, where relevant.

10. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Right to Access: You can request access to the personal information we hold about you.
Right to Rectification: You can request corrections to any inaccuracies in your personal data.
Right to Erasure: You may request that we delete your personal data in certain circumstances.
Right to Object: You may object to the processing of your personal data, especially where it is used for direct marketing or other non-essential purposes.
Right to Data Portability: You may request a copy of your personal data in a structured, commonly used format for transfer to another service provider.

For individuals in the European Union, your rights under the GDPR also include the right to lodge a complaint with the relevant supervisory authority if you believe we are not processing your data lawfully.

11. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance the user experience on our website. These technologies may collect information such as your IP address, browser type, and pages visited. You can manage your cookie preferences by adjusting your browser settings. However, disabling cookies may affect your ability to use some features of our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business. When we make updates, we will revise the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights regarding your personal information, please contact us:

Monarch Accounting Pty Ltd
Email: mgmt@monarchaccounting.com.au
Phone:
Address:
Website: www.monarchaccounting.com.au

This Privacy Policy complies with the Privacy Act 1988 (Cth) in Australia, and the General Data Protection Regulation (GDPR) for European Union residents, as well as other relevant international data protection laws.